Shipping Policies

At Champ Paws Store, we are committed to ensuring a smooth, fast, and reliable shipping experience for every customer. Our policies are designed to provide complete transparency and convenience so you can shop with confidence.

1. Shipping Coverage

We currently ship exclusively within the United States.
International shipping is not available at this time.

2. Free Shipping on All U.S. Orders

We proudly offer FREE standard shipping on all orders within the U.S., regardless of order size or location.
There are no hidden fees or minimum purchase requirements.

3. Order Processing Time

All orders are processed within:

  • 1–2 business days for item preparation and packaging.

  • Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email confirmation once your order has been processed and is ready for shipment.

4. Delivery Time

After your order has been shipped, the estimated delivery time is:

  • 3–4 business days for standard U.S. delivery.

Please note that delivery times may vary slightly due to carrier delays, weather conditions, or peak holiday seasons. However, we always aim to ensure your package arrives as quickly as possible.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package’s journey directly on the carrier’s website.

If you do not receive your tracking email within 48 hours after shipping, please contact us immediately.

6. Shipping Address Requirements

Please ensure that your shipping address is:

  • Complete and accurate

  • Includes apartment or unit numbers (if applicable)

  • Matches the address used during checkout

Champ Paws Store is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

7. Lost, Delayed, or Stolen Packages

If your package is delayed, lost, or marked as delivered but not received:

We will work directly with the carrier to assist you in locating your package or arranging a suitable solution.

8. Delivery Issues or Damaged Packages

If you receive a damaged package or incorrect items, please contact us within 48 hours with:

  • Photos of the product

  • Photos of the package

  • Your order number

We will resolve the issue promptly and ensure you receive the correct product or a replacement.