Return & Refund Policy

At Champ Paws Store, we want every customer to shop with confidence. If for any reason you are not satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and our processes.

1. Return Eligibility (Within 7 Days)

We accept returns within 7 days of receiving your order.

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Items must include all original packaging, tags, and accessories

  • Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Exchange Policy (Within 10 Days)

If you wish to exchange your item for another product:

  • Exchanges are accepted within 10 days of delivery

  • Item must remain in original, unused condition

  • You may exchange for a different size, color, or model depending on availability

If the requested replacement is unavailable, we will offer an alternative or a refund.

3. Refund Processing Time

Once we receive and inspect your returned item:

  • Your refund will be processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive an email confirmation once your refund has been completed.

4. Non-Returnable Items

For hygiene and safety reasons, certain pet-related items may not be eligible for return, such as:

  • Used pet beds

  • Personalized or custom-made items

  • Clearance or final-sale products

If an item is non-refundable, it will be clearly indicated on the product page.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged

  • The wrong item was shipped

  • There was an error on our part

In these cases, we will provide a prepaid return label at no cost to you.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours

  • Provide photos of the item and packaging

  • Include your order number

We will quickly arrange a replacement or refund at no additional cost.

7. How to Start a Return

To request a return or exchange, contact us at:

📧 Email: contact@csbusinesssolution.com
📞 Phone: 239-462-6489
🏠 Address: 12231 Southwest 129th Court, Miami FL 33186, United States

Please include:

  • Your full name

  • Order number

  • Reason for return or exchange

  • Photos (if applicable)

Our support team will guide you through the next steps.